Refund Policy

Preamble

The mAIr Service is intended exclusively for professionals. The conditions below set out the terms applicable to payments and refunds.

Paddle, the official seller

Payments, invoices and refunds are handled by Paddle.com Market Limited, acting as Merchant of Record. Paddle appears on your bank statement, issues your invoice and processes refunds and disputes according to its own terms.

Digital content supplied immediately

Each measurement is digital content performed as soon as payment is confirmed. As a professional, the client expressly waives the right of withdrawal once performance of the Service has begun.

Unconsumed credits (mAIr)

mAIr purchased and not used are not lost: they accumulate and remain available for as long as the account exists (see Terms of Sale, article 5).

A question about a payment?

For any request relating to an invoice, a payment or a refund, use the Paddle portal indicated on your receipt, or write to us at contact@lirenprism.com: we will review each situation, in particular in the event of a technical failure attributable to Lirenprism that prevented the delivery of a measurement.

For full details, see the Terms and Conditions of Sale.